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Please read these carefully as the person making this booking (either for him selves or for any other passenger) accepts all the below terms and conditions of Highsun Travel.
Unless Specified, All the deposits paid and tickets purchased/issued are non-refundable. In case of cancellation or no show (Failure to arrive at departure airport on time) and non-changeable before or after departure (date change is not permitted). Once flights reserved, bookings/tickets are non-transferable to any other person means that name changes are not permitted. Issued Tickets are also not re-routable. If you are reserving the flight by making the advance partial payment (Initial deposit) then please note that fare/taxes may increase at any time without the prior notice. It means the price is not guaranteed unless the ticket is issued because the airline/consolidator has the right to increase the price due to any reason. In that case, we will not be liable and the passenger has to pay the fare/tax difference. We always recommend you to pay ASAP and get issue your ticket to avoid this situation. Furthermore, if you will cancel your reservation due to any reason, then the paid deposit(s) will be non-refundable.
It is your responsibility to check all the details are correct i.e. Passenger names (are same as appearing on passport/travel docs), Travelling dates, Transit Time, Origin & Destination, Stop Over, Baggage Allowance, and other flight information. Once the ticket is issued then no changes can be made, unless specified.
You are responsible for checking all these items like Passport, Visa (including Transit Visa), and other immigration requirements. You must consult with the relevant Embassy/Consulate, well before the departure time for up-to-date information as requirements may change from time to time. We regret we cannot accept the liability of any transit visa and if you are refused to board the flight or could not clear the immigration or any kind of failure in providing the information required like passport, visa or other documents required by any airline, authority or country.
It is the traveler's responsibility to RECONFIRM your flights at least 72 hours before your departure time either with your travel agent or the relevant Airline directly. The company will not be liable for any additional costs due to your failure to reconfirm your flights.
Due to Covid-19, Additional entry requirements have been introduced which varies from country to country and may be subject to change with short notice. You are responsible for checking and conforming with the entry and exit requirements at their origins and destinations. Requirements may include proof of negative PCR Covid-19 tests, temperature checks or completion of forms, etc. If the flight is affected due to Covid-19 then airline policies will be applied. To accommodate the traveler, it is quite possible that the airline only offers the future date change or credit voucher option instead of a refund. In that case, you must have to follow the airline rules and cannot demand a refund. If a full refund is permitted, A admin fee (Per person) will be deducted as the service charges and a refund can take up to 3 months. If the flight is operated by the airline and you decide not to board the flight, then you will be ineligible for a refund. In this case (if your ticket is refundable) then airline fare rules (cancellation fee) will be applied for processing the refunds.
Highsun Travel does not accept responsibility for any kind of loss if the airline fails to operate due to any unforeseen circumstances like weather, war, natural disaster, pandemic, riots, strikes, etc. Passengers will be solely responsible for that so it is highly recommended that separate travel and health insurance must be arranged to protect you.
No booking will be confirmed unless the required deposit has been received by The Company. The deposits don't mean that you have held the price. Price can be change until ticket has been issued. We quote a fare of a flight over the phone which the customer wants to book. Once they accept the quote, we then provide all the flight details along with the terms and conditions and the ticket costs for the inquiry made. Then we collect passenger name(s), passport details etc. and make the reservation with a deposit.
Once the customer has accepted the booking, we charge a deposit of £50 or £ 100 depending on the total price of the ticket. After collecting the deposit, we send all the flight details along with all the relevant documents to the customer via email for confirmation that the flight details are all correct. Deposits are non-refundable in case of customer doesn’t pay remaining amount on committed due date.
Once the customer has paid the deposit, we will send invoice confirmation with our company bank details and an agreed due date. Once we receive the full amount, we will only then issue the e-ticket and send it to the customer's e-mail address provided at the time of making the booking.
Once we receive a full payment within the due date then we send E tickets to the customers same day or very next day by informing passenger in advance.
Once we apply any refund of any ticket (refundable tickets only), in case of cancellation of an issued ticket, we charge £25 as our admin charges plus the cancellation charges put to us through by the airline. And the remaining amount of the ticket will be given to the customer in their bank account.
For changing dates, we charge £25 as our admin charges on each passenger plus the date change cost, fare and tax difference costs according to the availability.
If you have a problem during your holiday, it is a legal requirement that you inform the property owner/hotel management/our local agent who will Endeavour to resolve the situation. You can call on 0207 112 9092 anytime. If your complaint cannot be sorted out locally you must obtain written confirmation that the complaint was lodged. You must follow this up within 10days of your return home in writing to us with all the relevant details. If you fail to follow this procedure, it may make it impossible to investigate your complaint fully.
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